Navigate the Drastic Changes in Retailing

Companies like Amazon and Flipkart have changed the game of Retail with their analytics prowess and scale. For Retailers to stay profitable and competitive in such environment, they have to find and focus on their strengths such as innovative merchandise, customer loyalty information and store locations while at the same time ensuring optimum fill rates. This requires various data points such as sales, inventory, customer data at a very granular level into a single view available atleast daily if not in real time. Given the scale of data and increasing customer expectations with multiple channels, cross-selling to customer preference intelligence and specific targeting with relevant offers is a key challenge.

Sales Monitoring

We have been working with Retail to solve the challenge of omni-channel analytics and enabling various analysis.

Marketing and Customer Intelligence

We help the Marketing function of Retail in customer acquisition and retention.

Merchandising and Buying

Merchandising in Retail plays an important role or rather the most important role we should say.

Store Operations

Customer experience, store layout, inventory management, employee strength at store, risk management are some of the aspects .

Finance and Executive Management

Finance functions have the responsibility to manage cash, working capital and P&L.

Warehousing and Distribution

We work with Retail customers to better understand SCM with modern technologies helping them in analyzing and predicting:

Sales Monitoring

We have been working with Retail to solve the challenge of omni-channel analytics and enabling various analysis.

  • Category and Product Sales tracking down to Store and SKU level
  • Revenue & Margin – Multi-Channel Cross-Sell and Up-Sell Effectiveness
  • Budgeting, Planning, Forecasting & Tracking
  • Customer Service & Call Center Operations
  • Franchisee Contribution
  • Sales Productivity at all Levels

Marketing and Customer Intelligence

  • Right offer for the right customer at the right time
  • Campaign Performance Analytics
  • Social Media Analytics
  • Market Basket Analysis to understand buying patterns
  • Segmentation, Targeting & Life Time Value
  • Predictive intelligence to tackle customer churn

Marketing and Customer Intelligence

  • Right offer for the right customer at the right time
  • Campaign Performance Analytics
  • Social Media Analytics
  • Market Basket Analysis to understand buying patterns
  • Segmentation, Targeting & Life Time Value
  • Predictive intelligence to tackle customer churn

Merchandising and Buying

Merchandising in Retail plays an important role or rather the most important role we should say.  Customers pay the best price for current trends where they have preference. Merchandisers not only have to assess what they would buy, but also the quantity.

We can help the Merchandising team of Retail industry with insightful dashboards, running predictive models to arrive on optimum inventory and also the product mix.

  • Assortment Planning
  • Market Basket Analysis  & Buying Effectiveness
  • Vendor Performance
  • Price & Revenue Management
  • Markdowns & Discounts
  • Category Contribution
  • Gross Margin

Store Operations

Stores are one of the main channels in the omni-channel strategy of Retailers. As Corporate strategy is made, its important to ensure that strategy is executed at each store to achieve corporate goals and targets. Customer experience, store layout, inventory management, employee strength at store, risk management are some of the aspects.

Some of areas which we help:

  • Routine processes such as timesheet management with RPA
  • Store Performance Dashboard with all the KPI
  • Labor Management & Payroll
  • Customer 360
  • Loss Prevention & Fraud Analytics
  • Store Development
  • Footfall analysis and conversion ratio

Store Operations

Stores are one of the main channels in the omni-channel strategy of Retailers. As Corporate strategy is made, its important to ensure that strategy is executed at each store to achieve corporate goals and targets. Customer experience, store layout, inventory management, employee strength at store, risk management are some of the aspects .

Some of areas which we help

  • Routine processes such as timesheet management with RPA
  • Store Performance Dashboard with all the KPI
  • Labor Management & Payroll
  • Customer 360
  • Loss Prevention & Fraud Analytics
  • Store Development
  • Footfall analysis and conversion ratio

Finance and Executive Management

Finance functions have the responsibility to manage cash, working capital and P&L. Automating the routine tasks  with RPA is key and releases resources for more intelligent work.  Establishing governance, managing risk and ensuring compliance is one of the top KRAs for finance teams.

We have been helping finance teams  to increase their effectiveness:

 

  • Using RPA to automate routine process like GST Recon, Accounts Payable/Receivable
  • KPI Dashboards & Balanced Scorecards
  • Enterprise Planning, Budgeting & Performance
  • Financial Consolidation
  • Governance & Risk Management
  • Compliance – Regulatory, Environmental, EH&S
  • Cash & Working Capital

Warehousing and Distribution

It takes a lot of effort to get a customer to make a buying decision. When that happens we want to be able to fill the order while maintaining optimal stock. One part is the art of guessing demand and other is the fragmented data where finding outliers becomes difficult. Lack of visibility causes blind spots and correct decisions cannot be made, leading to shipment delay and wrong shipment choices which can impact profitability. The other challenge being departmental silos which cause uncoordinated execution across the retailer.

We work with Retail customers to better understand SCM with modern technologies helping them in analyzing and predicting:

  • Sourcing, Procurement & Vendor Analysis
  • Damages/Seasonal Write-Offs, Warranty & Returns
  • Inventory & Warehouse Management & Control
  • Forecasting, Planning, Allocation & Replenishment
  • Product Availability / Out Of Stocks
  • Drive collaborative processes & manage short term demand volatility

Warehousing and Distribution

It takes a lot of effort to get a customer to make a buying decision. When that happens we want to be able to fill the order while maintaining optimal stock. One part is the art of guessing demand and other is the fragmented data where finding outliers becomes difficult. Lack of visibility causes blind spots and correct decisions cannot be made, leading to shipment delay and wrong shipment choices which can impact profitability. The other challenge being departmental silos which cause uncoordinated execution across the retailer.

We work with Retail customers to better understand SCM with modern technologies helping them in analyzing and predicting:

  • Sourcing, Procurement & Vendor Analysis
  • Damages/Seasonal Write-Offs, Warranty & Returns
  • Inventory & Warehouse Management & Control
  • Forecasting, Planning, Allocation & Replenishment
  • Product Availability / Out Of Stocks
  • Drive collaborative processes & manage short term demand volatility