Background:
Vertical: General Insurance
Function: Claims Processing
Focus: Motor claims
Opportunity:
Large General Insurance company had increasing motor claims with increasing business.
Manual process was a drudgery and recruiting and managing large teams was taking time. This was leading to stress on the existing team and Customer experience due to high turnaround time.
Scaling up and down as per demand was not easy as it meant hiring or layoffs.
Solution:
Predoole automated portal and database registration processes
Feedback to agents for assessment was automated and sent almost instantaneously.
Relevant Core insurance systems such as PolicyAsia were updated, and claim send for payment.
Outcome:
Instant feedback to agents meant they could close the claim in single visit.
As entries were automated, the process was error free and Compliance improved.
Scaling up and down could be done with minimal impact on people.
Marketing used improved customer experience and shorter claims processing time to increase revenue further.